Principal Operations Support Engineer

Company: Raytheon
Location: Richardson
Posted on: January 23, 2025

Job Description:

Date Posted: 2025-01-21 Country: United States of America Location: TX234: Richardson 1717 CityLine 1717 East CityLine Drive Building C17, Richardson, TX, 75082 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. - -

• In Systems Integration and Test (SI&T) we integrate, verify, and validate our products.
• We put our systems together, exercise them in the lab or in the field, measure and analyze performance, and make sure our products work the first time and every time.
• To accomplish this, we develop plans and procedures, debug and evaluate system functions and interfaces, develop test environments, and work hand-in-hand with our customers.
  • The Factory Operations Support Engineer is responsible for providing Tier 3 support for field production systems running software web-based applications on a Linux operating system.
  • The Tier 3 support includes reviewing incidents submitted by the customer and tracking these to resolution. What You Will Do
    • You will provide support or resolution by utilizing typical system administration functions or routing the issue to the correct team for resolution.
    • As part of the issue investigation, you will also work with the software or systems engineers to investigate, troubleshoot, and resolve the issues reported via defect fixes.
    • You will provide support requirement verification, regression testing as well as software and hardware deployment of the production systems.
    • You will participate in prime/customer meetings, including Integration & Test Strategy Meetings and Deployment Readiness Reviews.
    • You will be accountable for time and resources to meet assigned deadlines.
      • Attend technical interchange meetings with the team members and other program personnel.
      • Apply communication, analytic and problem-solving skills to identify issues, and help with resolution.
      • Represent the organization in matters pertaining to the development of the project.
      • Provide document review and resolve technical systems test issues.
      • Support the Engineer Change Process.
      • Obtain and maintain access as required by program
      • This position is an onsite role in Richardson, TX. Qualifications You Must Have
        • Typically requires a Bachelor's in science, Technology, Engineering, or Mathematics (STEM) and a minimum of eight (8) years of prior relevant experience or a Master's in STEM and 6 years of prior relevant experience.
        • Experience in verification and validation of system and/or subsystem requirements. Current CompTIA Sec+ Certification, Experience presenting information to a customer audience.
        • Experience in Systems Integration experience on very large and robust systems with multiple networks, virtual machines and network connected machines.
        • Experience with Linux, scripting, PERL, web-based applications, Experience troubleshooting network connection related incidents, and capturing issue and resolutions thereof within a formal defect process.
          • Active and transferrable U.S government issued Top Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for clearance. Qualifications We Prefer
            • Experience in Systems Test Engineering experience on a large government software development contract.
            • Experience performing regression test activities and Discrepancy Report (DR) verification.
            • Experience with containers and pipeline, Experience working in an Agile or DevOps development environment, being part of a highly integrated team working closely with Software, Integration and Verification teams.
            • Experience creating and updating operations manuals, work instructions, and test tools and scripting languages, Python, etc.
            • Experience in Broadcom API gateways What We Offer
              • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
              • Relocation Eligibility Learn More & Apply Now!
                • RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation - and that, in turn, requires a culture that is diverse, equitable and inclusive.
                • We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
                • Please consider the following role type definition as you apply to this request:
                • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
                  • This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm - The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Keywords: Raytheon, Keller , Principal Operations Support Engineer, Engineering , Richardson, Texas